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FAQs

Do you accept returns or exchanges? 
Absolutely! All unworn and unwashed items can be returned or exchanged within 10 business days of delivery date. Customers are responsible for return shipping cost. 
Please ship unworn and unwashed items to: 
                                                     GAIYA 
                                    620 SW 111th Ave, Suite 106
                                     Pembroke Pines, FL 33025
***All sale items are final sale and no returns will be accepted. 
Where is my refund? 
Most refunds are issued in the form of an E-Gift Card (or store credit) to be used on future purchases. E-Gift Cards never expire and can be treated just like cash on our online store!
*E-Gift Card will be sent via the email address associated with your shopify account after 3-5 business days of receiving returned items. 
I don't want an E gift card, may I get my money back instead?  

Refunds are issued to the original form of payment used on an order in the event that your order: 

  • Is canceled
  • One or more of your items sold out since your order was processed
  • You received a damaged, defective, or incorrect item

I received a partial refund after placing my order, what is this for? 

One or more of your items may have sold out since your order was processed.

What if I used a Gift Card to pay for all or part of my order and there were Out of Stock item(s)?

The amount used from the E-Gift Card to pay all or part of your cancelled order will go back to the E-Gift Card that was used and can be used on your next purchase.

I have a missing item(s) from my order, what do I do? 

Check your email for any notifications of any items going Out of Stock while your order was being processed. This is may be the reason for the missing item. 

I am missing item(s) from my order and I did not receive an email notification of Out of Stock?

Send your inquiries to Info@shopgaiya.com. We are here to service you! 

When can I expect my refund for the Out of Stock Item(s)? 

You can expect the full amount of the order to be refunded back to the original form of payment used to place the order within 7-10 business days.

When will my item ship? 

Orders placed M-F before 10PM Eastern standard time will be dropped off the next business day to the proper carrier. GAIYA can not guarantee packages that are dropped off will ship immediately by the respective carrier. 

Do you ship internationally? 

Due to the limited manpower, we currently ship in the United States, Canada, and Australia only. This is subject to change.